Having worked in Clerys for the past five years I have earned quite a few luxuries.
One such luxury was being told by Jessica that mine and my mum’s names were on the list for the Clerys VIP friends and family night before the media and public were allowed in the store. One luxury I lost the day I left was my staff discount:(
I was in work so I only got there about 7pm just before they closed at 8 and whilst my mum wanted to get a jacket it was nice to have a wee look about.
I did take some pictures, they are really bad though because I was afraid I’d get in trouble having my phone out taking photos… then I remembered, I don’t work there anymore.
We went in a side door as the main doors weren’t being used yet. There was a red carpet and a guest list. That was definitely a nice touch.
My first impression of the inside was that it was lovely. But I don’t like it because it’s not the old Clerys. The store is completely open plan and all very white and clean an modern. At times it reminded me a bit of Harrods.
I’m sure a lot of people will agree with me when I say it’s not the same. I kind of found it a bit annoying that I could never tell which department I was in, it reminded me of House of Fraser in Dundrum too much and that was a feature I hated. I grew up in Clerys and while I love the store now and think it is gorgeous. It isn’t home…
As someone who used to work there though I wasn’t happy. First off not one single staff member acknowledged me. Yes the people I knew there said hi. But not one staff member in a department I was shopping in, who did not know me, asked if we needed a hand or even said hi. We were in one department and my mum was saying to see if there was a different side in a coat and two staff members stood with their backs to us about a metre away and carried on their conversation ignoring us. Saying that I asked a girl in Elverys for a size in something and her and the male sales assistant were super helpful to us and we bought from them. See customer service works. I definitely feel that Clerys needs to do some serious customer training over the next few weeks because they lost all their best staff when they closed and their new staff haven’t a clue. They were all rude. While my mum was paying for her last purchase three sales assistants pushed past her to start a chat with the guy serving her and have cakes with him, ignoring us. Not to mention he didn’t have a great bedside manner. Bit sad when the store hasn’t even fully opened yet. Customers always told me the reason they love Clerys was the staff and the service. I don’t think many people will be saying that from now on.
I was also a bit disappointed to see the store still stocking the brand I used to work for but without it as a concession or without keeping any of us on. That and there were more new faces than old faces and bar an interview for a concession I applied for in July that I chose not to attend, not once was I contacted for a position there even though it was known I was seeking work. Poor form. Also there were very few sales assistants around. Get more of a staff presence Clerys.
I’m glad I left to be honest. It’s not the same store and I don’t think I’d like to work there now only for the friendships I have there. But I can always go in to visit them. That isn’t lost, but I think I will be praying to be made permanent in the Kilkenny store after Christmas. I love it there.
If you do want to nose around Clerys, some concessions have 20% off. The store opens this Thursday, November 21st, with events from 10am and the official opening at 11am. Bressie will be there.
All my love,
Lynn Jo xox